One Touch Switching is getting cheaper — TOTSCo cuts switching prices from 1 January 2027

29 October 2026. Switching fixed phone and broadband provider is about to get cheaper for the industry — and the savings should keep coming. The One Touch Switching Company (TOTSCo), the not-for-profit hub that runs Ofcom's One Touch Switch process for fixed-line services, has announced price cuts across both its residential and business switching price lists, effective from 1 January 2027.

The price cuts, from 1 January 2027

From 1 January 2027, the unit price for residential switching falls from £0.28 to £0.25 per customer, and the business switching unit price falls from £1.60 to £1.50 per business customer — reductions of roughly 11% and 6% respectively. Annual subscription fees stay unchanged, as these relate to amortised upfront and onboarding costs. TOTSCo puts the cuts down to moving from start-up phase into business-as-usual operations, achieving cost efficiencies it can now pass on. Price-list changes would normally need a consultation and 90 days' notice; TOTSCo has proposed to waive that so users benefit from the new pricing as soon as possible.

Business switching is still in the final stretch

One Touch Switching has been live for residential broadband and phone services since 12 September 2024, and over 3.5 million consumers have already switched through the hub in its first two years. Business switching is still in the final phase of extension — providers with fewer than 20,000 business customers won't be charged until business switching is declared live. The longer-term outlook is stronger still: TOTSCo expects the business switching unit price to fall by 25% to 50% from 2028, once its development costs are recovered by the end of 2027. Its initial loan is repaid in October 2027, and 2028 OTS pricing will be decided in Q3 2027.

What it means for your business phone number

For UK businesses, the takeaway is that moving between fixed providers is getting cheaper and administratively easier — relevant with the PSTN still closing on 31 January 2027 and hundreds of thousands of business lines left to migrate. But the switch itself is only half the story: your number matters more than the network it sits on. Ofcom's porting rules protect your right to keep your number when you move, and a UK virtual number goes one step further — it is independent of the underlying line, so office moves, provider changes and the copper switch-off itself never put your published contact number at risk. Routing is flexible too: call forwarding and SIP phone options let you answer on any device, with plans starting from free pay-as-you-go or £9.97 a month.

Related: Ofcom's porting rules: keep your number when you switch · Ofcom's Q2 complaints league table is out