TalkTalk quietly reopens part of its shop — but you still can't buy Digital Voice as a new customer

11 November 2026. TalkTalk has quietly restarted selling some of the products it pulled from new customers in the spring — but the list of what is back matters as much as the news itself. Broadband packages on the older copper and part-fibre tiers (the Fibre 35Mbps and Fibre 65Mbps SOGEA/FTTC lines), TalkTalk TV and SuperSafe have returned. Digital Voice — the provider's replacement for the analogue phone line — is still unavailable to new customers, and so is Total Home Wi-Fi, more than five months after the pause began and 81 days before the UK's traditional phone network closes for good on 31 January 2027.

What paused — and what is still waiting

The original pause hit in the spring, when TalkTalk stopped selling SOGEA/FTTC broadband, Digital Voice, TV, SuperSafe and Total Home Wi-Fi to new customers, later attributing the freeze to its migration onto the Kraken customer-management platform developed by Octopus Energy Group's Kraken Technologies. This week, ISPreview readers spotted the FTTC packages back on sale (availability still described as patchy), and TalkTalk confirmed that TV and SuperSafe have also returned. The provider told ISPreview that Digital Voice and Total Home Wi-Fi remain unavailable to new customers "while we complete the relevant journeys on Kraken". ISPreview expects the final two products to return "fairly soon".

Why a closed phone shop matters in the final 81 days

For most of the paused products, a wait is an inconvenience. For phone, it is different: the whole UK market is in the middle of the PSTN switch-off, and every provider is racing to move remaining lines to IP-based telephony. TalkTalk has particular reason to be cautious — the company was bought out of administration by BT Group in October, and systems migrations of this kind are exactly when onboarding journeys get rebuilt. A business that wants to buy a new line from TalkTalk today may have to wait — or look elsewhere.

The practical alternative for a small business is to source the number independently of the broadband: a UK virtual number from an independent provider ports in, points at whatever handsets or mobiles you already use, and is not tied to any one ISP's migration timetable. Call routing, voicemail-to-email and business-hours forwarding are included, on free pay-as-you-go or a Pay Monthly plan at £9.97 a month. If you answer on a computer or softphone rather than a router-dependent handset, SIP calling works over any connection. TalkTalk's consumer pause does not directly affect its business channels, but the episode is a useful reminder that provider availability is not guaranteed during a platform migration — and the 31 January 2027 deadline does not wait.

Related: BT buys TalkTalk and PXC out of administration · TalkTalk's break-up is imminent — your number shouldn't wait · The PSTN switch-off guide